Understanding Additional Services and Extra Service Fees in Aged Care

Navigating the costs of aged care can be complex, and one area that often raises questions is the distinction between additional services and extra service fees. At Highfields Manor, we believe in transparency, so let’s break down what these terms mean and how they impact your experience in aged care.

What Are Additional Services?

Additional services refer to non-standard offerings that go beyond the government-subsidised care and accommodation provided in residential aged care. These services enhance a resident’s lifestyle and comfort and are optional.

Examples of additional services may include:

• Premium meal options such as à la carte dining
• Daily newspapers delivered to the room
• Personalised laundry services beyond standard care
• Beauty and grooming treatments (hairdressing, manicures, etc.)
• Special entertainment and recreational activities

Residents can choose to pay for these services individually or as part of a package, depending on their preferences and the facility’s offerings.

What Are Extra Service Fees?

Extra service fees are different from additional services in that they are associated with rooms or facilities that have been officially granted extra service status by the Australian Government. These fees apply regardless of whether a resident opts to use the included services or not.

Extra service status typically covers enhancements such as:

• A higher standard of accommodation (e.g., larger rooms, premium furnishings)
• A wider selection of meal choices, including restaurant-style dining
• Enhanced recreational and lifestyle programs
• Access to premium beverages, snacks, or dining experiences

Unlike additional services, extra service fees are set and regulated by the government, and facilities must have special approval to offer them.

Key Differences and What It Means for You

Understanding the difference between these two types of fees helps families make informed choices. Additional services provide flexibility—you only pay for what you want. Extra service fees, on the other hand, apply to designated rooms and are part of the overall cost of living in an extra service facility.

At Highfields Manor, we offer a variety of services designed to meet individual needs and preferences. Our team is happy to guide you through the options, ensuring you receive the care and lifestyle enhancements that suit you best.

If you have any questions about aged care fees, additional services, or our offerings at Highfields Manor, feel free to reach out to our friendly team on (02) 5542 2055