Purpose-built residential aged care facility now open in Port Macquarie.

Yes, an Aged Care Assessment (ACAT) is required to determine eligibility for residential aged care, including at Highfields Manor. The assessment helps identify the level of care and support that best suits the needs of each individual. This is organised through the Australian Government and involves a health professional evaluating care needs and discussing available options with you and your family.

If you need assistance with arranging an ACAT assessment or have questions about the process, our team at Highfields Manor is here to help guide you.

Absolutely, we understand that navigating the financial aspects of aged care can feel overwhelming. At Highfields Manor, our team is here to support you through each step. We can provide information on fees, government subsidies, and payment options, and help you understand how they may apply to your situation.

Additionally, we can connect you with trusted financial advisors who specialise in aged care if you need more in-depth assistance. Our goal is to make the financial process as clear and manageable as possible so you can focus on finding the best care for your loved one.

Yes, at Highfields Manor, we understand that selling a home can be a lengthy process. We offer flexibility for residents who may need to move in before their home sells. This can help alleviate some of the stress during the transition to aged care.

We can discuss options such as temporary arrangements or support with your move to ensure a smooth transition. Our team is here to work with you and your family to find a solution that meets your needs while you navigate the sale of your home. Please feel free to reach out for more specific details on how we can assist you.

A Deferred Management Fee (DMF) is a common fee structure used in many aged care facilities, to manage the costs associated with providing care. Here’s how it typically works and how it may affect you:

What is a Deferred Management Fee (DMF)?

• Definition: A DMF is a fee that is charged to residents for the use of the facility’s services and amenities. This fee is usually paid upon leaving the facility rather than as a regular, ongoing expense.
• Calculation: The DMF is often calculated as a percentage of the resident’s entry fee or the market value of the room when they leave. This percentage can vary depending on the facility and the length of stay.

How Does it Affect You?

1. Cost Management: The DMF allows residents to pay lower upfront costs when entering the facility, which can make the transition to aged care more financially accessible.
2. Final Settlement: When you leave the facility, the DMF is deducted from the sale of your room or from the remaining balance of your bond. This means you will receive the proceeds of the sale minus the DMF.
3. Impact on Estate: Since the DMF is deducted when you leave, it can affect the total amount left to your estate or beneficiaries. It’s important to factor this into any financial planning you do.
4. Transparency: Before moving in, it’s crucial to fully understand the DMF structure of the facility. We encourage residents and their families to review the facility’s information booklet and ask questions about how the DMF is calculated, when it is payable, and how it impacts your overall financial situation.

At Highfields Manor, we want to ensure you are well-informed about all financial aspects, including the DMF. If you have further questions or need help understanding how it specifically applies to your circumstances, our team is here to provide clarity and support.

To determine if your loved one is eligible for aged care in Australia, including at Highfields Manor, you can follow these steps:

1. Contact the Aged Care Assessment Team (ACAT)

• The first step is to organise an assessment through the Aged Care Assessment Team (ACAT). This team consists of health professionals who evaluate your loved one’s care needs.
• You can initiate this process by calling the Aged Care Information Line at 1800 200 422 or visiting the Australian Government’s My Aged Care website to make a referral.

2. Assessment Process

• During the assessment, ACAT will review your loved one’s medical history, current health conditions, and any support they may require with daily activities.
• The assessment can take place at home, in a hospital, or in an aged care facility, depending on your loved one’s situation.

3. Eligibility Determination

• Based on the assessment, ACAT will determine the level of care required and whether your loved one is eligible for different types of aged care services, such as home care, residential care, or respite care.

4. Receive Approval and Options

• If your loved one is deemed eligible, you will receive an approval letter outlining the services they are eligible for, along with a care plan tailored to their needs.
• The letter will provide information on how to access the appropriate services, including our facility, Highfields Manor.

5. Support from Our Team

• If you have questions about the eligibility process or need assistance with arranging the ACAT assessment, our team at Highfields Manor is here to help guide you through the process and provide support.

By following these steps, you can ensure that your loved one receives the appropriate assessment and care they need. If you have any further questions or need assistance, please don’t hesitate to reach out.

At Highfields Manor, we are committed to providing culturally sensitive and personalised care to all our residents. Here’s how we accommodate cultural, dietary, and lifestyle needs:

1. Cultural Accommodations

• We recognise and respect the diverse backgrounds of our residents. Our staff are trained to understand various cultural practices and beliefs, ensuring that care is delivered in a way that is respectful and aligned with individual values.
• We can facilitate cultural events and activities that celebrate the traditions and customs of our residents, promoting a sense of community and belonging.

2. Dietary Accommodations

• Our kitchen team is dedicated to providing nutritious meals that cater to specific dietary requirements and preferences. We can accommodate various dietary needs, including vegetarian, vegan, gluten-free, and religious dietary restrictions (e.g., halal, kosher).
• Residents have the opportunity to provide input on meal choices, ensuring that their preferences are considered and incorporated into our menu planning.

3. Lifestyle Accommodations

• We understand that each resident has unique lifestyle preferences. Whether it’s maintaining a specific daily routine, participating in particular activities, or having personal belongings that provide comfort, we strive to create an environment that feels like home.
• Residents are encouraged to engage in activities that reflect their interests and hobbies, from arts and crafts to gardening or exercise classes. We regularly organise social events and programs that cater to a variety of lifestyles.

4. Individual Care Plans

• Each resident receives a personalised care plan that takes into account their cultural, dietary, and lifestyle preferences. This plan is regularly reviewed and adjusted to ensure it meets their evolving needs.

5. Family Involvement

• We encourage family members to share insights about their loved one’s preferences and cultural practices. This collaboration helps us to provide more holistic care that respects individual identities and values.

At Highfields Manor, we believe that embracing diversity and individuality enhances the quality of life for our residents. If you have specific needs or questions regarding cultural, dietary, or lifestyle accommodations, please feel free to discuss them with our team. We’re here to support you and your loved one.

At Highfields Manor, we are committed to providing comprehensive and compassionate care for residents with complex care needs, including those with dementia or mobility issues. Here’s how we approach these challenges:

1. Specialised Care Plans

• Each resident with complex care needs receives a personalised care plan tailored to their specific situation. This plan is developed in collaboration with healthcare professionals and is regularly reviewed to ensure it remains appropriate as needs change.

2. Trained Staff

• Our staff members receive ongoing training in dementia care and managing mobility issues. This training includes understanding the behaviours associated with dementia, communication strategies, and safe mobility practices to support residents effectively.

3. Dementia Care Strategies

• For residents with dementia, we use person-centred care approaches that focus on individual history, preferences, and routines. This may include:
  • Creating a familiar environment with personal items and reminders of their past.
  • Engaging residents in meaningful activities that stimulate their cognitive abilities, such as memory games, music therapy, and reminiscence therapy.
  • Using gentle, supportive communication to help reduce anxiety and confusion.

4. Mobility Support

• We assess each resident’s mobility needs and provide appropriate support, including:
  • Mobility aids such as walkers, canes, or wheelchairs to promote independence.
  • Assistance from trained staff for transfers, walking, and other daily activities to ensure safety.
  • Tailored exercise programs to enhance strength, balance, and coordination, which can help improve mobility and overall wellbeing.

5. Safe Environment

• The facility is designed with safety in mind, featuring:
  • Clear signage, well-lit pathways, and accessible layouts to assist residents with mobility challenges.
  • Secure areas for residents with dementia to explore safely without getting lost or disoriented.

6. Family Involvement

• We encourage families to be involved in care planning and to share insights about their loved one’s preferences and history. This helps us provide care that aligns with their needs and enhances their quality of life.

7. Continuous Monitoring and Adjustment

• Our care team continuously monitors residents’ conditions and adapts care plans as necessary. Regular assessments help us stay proactive in addressing any changes in health or behaviour.

8. Collaboration with Healthcare Professionals

• We work closely with GPs, occupational therapists, physiotherapists, and other specialists to ensure that residents receive comprehensive care that addresses all aspects of their health and wellbeing.

At Highfields Manor, our goal is to provide a nurturing and supportive environment where residents with complex care needs can thrive. If you have any further questions or specific concerns about our care approach, please don’t hesitate to reach out.